Frequently asked questions

You can check out our Size Guide.

We offer 30 days to return or exchange any full priced item to ensure you get the perfect fit.

Hemprino combines nature’s softest and strongest fibres. Hemp provides durability, breathability and strength, while merino offers unrivalled softness, warmth and natural odour resistance. If you're tired of knitwear that’s either too delicate or too scratchy, Hemprino is the upgrade you’ve been looking for. Luxuriously soft, incredibly durable, and perfect for all seasons.

Why You Will Love Hemprino:

• Non-scratchy – soft on sensitive skin
  
• Durable - Designed to last
  
• Shape retaining – no stretch or sagging
  
• Thermo regulating 
• Easy care – cold machine wash
  
• Anti Bacterial & Anti Microbial – keeping you fresh for longer
  

100% yes! We are proud to manufacture Hemprino™ in New Zealand and have been lucky to work with partners that were enthused by our vision and helping us achieve it from the start. Even most of our packaging is sourced locally.

While this is more expensive, it plays a massive role in local employment and creating a sustainable business. It also means we can pop in to visit our partners to see our products being made and ensuring perfection - follow us on Instagram for some sneak-peeks behind the scenes of our production.

Hemprino is the only brand to combine ZQ-certified merino wool with hemp, creating a natural fibre blend that is soft, strong, and sustainable. Our merino comes directly from our family farm, Glenaan Station, in the Southern Alps of New Zealand, ensuring full traceability from land to garment. Every piece is designed and made locally, using regenerative farming and conscious production to minimise environmental impact. Hemprino stands apart through our commitment to authenticity, New Zealand craftsmanship, and a genuine connection between people, place, and product.

Hemprino combines nature’s softest and strongest fibres. Hemp provides durability, breathability and strength, while merino offers unrivalled softness, warmth and natural odour resistance. If you're tired of knitwear that’s either too delicate or too scratchy, Hemprino is the upgrade you’ve been looking for. Luxuriously soft, incredibly durable, and perfect for all seasons.

Why You Will Love Hemprino:

• Non-scratchy – soft on sensitive skin
  
• Durable - Designed to last
  
• Shape retaining – no stretch or sagging
  
• Thermo regulating 
• Easy care – cold machine wash
  
• Anti Bacterial & Anti Microbial – keeping you fresh for longer
  

You can check out our Size Guide.

We offer 30 days to return or exchange any full priced item to ensure you get the perfect fit.

Absolutely! Our knitwear is designed to be nice and light in weight, but deliciously warm. Many of our customers are amazed at how we can achieve warmth without the weight of a heavy woolen garment. 

It is no secret that moths love knitwear. To protect your Hemprino™ we suggest storing it clean in a chest of drawers or airtight container. Scented items such as soap or scented sachets can also help. 

Absolutely, we are only just getting started. Is there something in particular you want to see? Tell us on socials or drop us a line at hello@hemprino.co.nz

That is 100% our goal, but to do that we need to create enough demand for a New Zealand grown Hemp fibre supply chain to grow. We are working alongside Industry partners to help make this possible. That's where you come in, by purchasing Hemprino™ you are contributing to the market demand for NZ grown - so be proud! 

We currently source our hemp fibre from countries such as France, USA, China, Canada or Turkey.

Hemprino combines nature’s softest and strongest fibres. Hemp provides durability, breathability and strength, while merino offers unrivalled softness, warmth and natural odour resistance. If you're tired of knitwear that’s either too delicate or too scratchy, Hemprino is the upgrade you’ve been looking for. Luxuriously soft, incredibly durable, and perfect for all seasons.

Why You Will Love Hemprino:

• Non-scratchy – soft on sensitive skin
  
• Durable - Designed to last
  
• Shape retaining – no stretch or sagging
  
• Thermo regulating 
• Easy care – cold machine wash
  
• Anti Bacterial & Anti Microbial – keeping you fresh for longer
  

Glenaan Station is located in the Upper Rakaia Gorge, beneath the Southern Alps of New Zealand. We are a proud supplier of ZQ and ZQRX merino wool to the New Zealand Merino Company. Our wool is RWS Certified and used in premium wool brands all over the world, including Hemprino.

Yes we love working with corporate businesses to creates pieces for their staff or client gifts. We can organise your logo to be added to the garment at an additional cost. 

We want you to love your Hemprino piece. If it’s not quite right, we’re happy to help with an exchange, store credit, or refund.

You can return or exchange any full-priced item within 30 days of receiving your order, provided it is unworn, unwashed, and in its original condition with tags attached.

To start a return, contact us at hello@hemprino.co.nz with your order number and reason for return. Once approved, we’ll provide return instructions. Please note that return shipping costs are the responsibility of the customer.

If you’re exchanging for a different size or style, we’ll send your replacement as soon as your original item is received and approved.

We take pride in creating quality garments designed to last, and we want you to feel confident in your purchase.

Yes, we do. Hemprino partners with selected retailers who share our values of quality, sustainability, and traceability. If you’re interested in stocking Hemprino or learning more about our wholesale offering, please contact us at hello@hemprino.co.nz. We’d love to hear from you.

Yes, we do. Every Hemprino order is carefully wrapped in eco-friendly tissue and packaging, making it gift-ready as standard. If you’d like to add a personal touch, you can include a message at checkout and we’ll handwrite it for you.

Digital gift cards are also available and can be sent instantly by email, letting your recipient choose their favourite Hemprino piece in their own time.

Regenerative farming is about improving the land rather than simply maintaining it. On our family farm, Glenaan Station, this means rotating stock to protect pastures, fencing waterways, planting natives, and monitoring soil health. These practices help restore biodiversity, capture carbon, and ensure the land is healthier for future generations.

Yes. Hemprino garments are made from 100% natural fibres — a blend of ZQ-certified merino wool and hemp. Both fibres are fully biodegradable, meaning they naturally break down at the end of their life without releasing harmful microplastics.

Yes. All Hemprino packaging is recyclable and plastic-free. We use paper courier bags, compostable tissue, and recyclable swing tags. Even our thank-you cards are printed on sustainable paper stocks.

We work with trusted New Zealand partners who spin, knit, and craft each garment locally. Producing here allows us to maintain high quality standards, reduce transport emissions, and support local jobs and industry. Keeping production close to home helps strengthen New Zealand’s textile community and ensures every piece stays true to its origin.